U9win Privacy Policy – Data Protection & User Privacy

01Introduction

U9win ("we", "Platform", "us") values the privacy of every user who uses our services. This Privacy Policy explains how we manage the personal information you provide when registering, using the platform or interacting with our team.

This document applies to all users of the u9win platform, including website visitors, registered members, and any individuals who interact with us through official communication channels. This Policy is to be read together with Terms and Conditions which together form the entire agreement between you and u9win.

We are always committed to being transparent about how we handle your data. If you have any questions not addressed in this document, our privacy team is ready to assist through the official communication channels listed at the end of this document.

02Types of Data We Collect

U9win collects several categories of information depending on how you interact with our platform:

Data You Provide Directly

• Full name as per identity document
• Date of birth and identification number (for age verification and KYC)
• Email address and mobile phone number
• Residential address
• Bank account and payment card details for deposit and withdrawal purposes
• Copy of identity document (MyKad, passport) during the KYC verification process

Automatically Collected Data

• IP address and device information (device type, operating system, browser)
• Usage data – pages visited, session duration, in-platform actions
• Game history and wagering activity
• Geolocation information (state/city only, not precise coordinates)
• Cookies and related tracking technology data

03How We Use Your Data

The data we collect is used solely for legitimate and transparent purposes. The following are the primary uses of your information at u9win:

• Account management – register, verify identity and manage your user account
• Transaction processing – processes deposits, withdrawals and account financial history
• Platform security – detects and prevents fraud, money laundering and unauthorised access
• Legal compliance – fulfils KYC, AML and reporting requirements to relevant authorities
• Service communications – sends transaction notifications, security updates and important account information
• Platform improvement – analyses usage patterns to enhance the user experience
• Responsible gaming – monitors wagering patterns to identify users who may need support

04Legal Basis for Data Processing

U9win processes your personal data based on one or more valid legal bases depending on the type of processing involved:

Contract Performance

Processing required to provide the services you have requested – including account management, deposit and withdrawal processing – is carried out on the basis of the service contract between you and U9Win.

Legitimate Interest

Certain data processing activities such as fraud prevention, platform security and service improvements are based on u9win's legitimate interests in operating a safe and efficient platform.

Legal Obligation

Processing required to comply with applicable laws and regulations – including KYC requirements, AML reporting, and cooperation with regulatory authorities – is carried out on the basis of legal obligation.

Consent

For optional processing such as marketing communications and non-essential cookies, we rely on your consent, which can be withdrawn at any time.

05Data Sharing & Disclosure

U9win does not sell or rent your personal data to any third party. However, under certain circumstances, we may share your information with the following parties:

Trusted Service Providers

We use third-party service providers who act as data processors on our behalf for limited purposes such as payment processing, KYC verification, server infrastructure, and platform analytics. All such service providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.

Legal Requirement

U9win will disclose your personal data to legal authorities, regulatory bodies or law enforcement agencies where required to do so by applicable law, court order or valid legal process.

Fraud Protection

In cases of suspected fraud, money laundering, or illegal activity, U9Win reserves the right to share relevant information with the authorities responsible for investigation and law enforcement.

06Data Security

U9win implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

Technical Measures

• 256-bit SSL/TLS encryption for all data in transit
• Encryption of sensitive data stored in the database
• 24/7 intrusion detection and security monitoring system
• Two-factor authentication (2FA) for user account and internal system access
• Regular vulnerability scanning and penetration testing
• Secure data backups with disaster recovery procedures

Organisational Measures

• Access to user data is restricted to staff who require it for their job responsibilities.
• All staff undergo regular data security training
• Established security incident response procedures
• Strict confidentiality agreements for all staff and contractors

07Data Retention Period

U9win retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law.

• Active account data – retained for as long as your account is active on the platform
• KYC and identity verification data – retained for a minimum of 5 years after account closure in accordance with AML requirements
• Financial transaction records – retained for 7 years for accounting and audit purposes
• Activity and security logs – retained for 2 years for fraud detection purposes
• Communication data (email, support tickets) – retained for 3 years

Once the applicable retention period has expired, your data will be securely deleted or anonymised in accordance with established data disposal procedures.

08Your Rights as a Data Subject

As a u9win user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact our privacy team via 24/7 Live Chat or email at [email protected]. We will process your request within 30 working days.

09Cookies & Tracking Technologies

U9win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies – required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies – collects information about how you use the platform to help us improve it. Data is anonymised and aggregated.
• Functional cookies – saves your preferences such as language and display settings for future sessions.
• Analytics cookies – helps us understand usage patterns to improve platform design and content.

Managing Cookies

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For guidance on managing cookies in a specific browser, refer to your browser's help section.

10Changes to This Privacy Policy

U9win reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements or technological developments. Whenever material changes are made, we will:

• Updating the "Last Updated" date at the top of this document
• Sending a notification to the email address registered to your account
• Displaying a clear notice on the platform homepage for a minimum of 14 days

Your continued use of the u9win platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, please stop using the platform and contact us to close your account.

11Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our privacy team:

We are committed to addressing every privacy enquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.